There is one action .....a concrete example of excellent customer service i have noticed lately.
I have experienced this numerous times from a certain financial services company. I won't mention their name because that is not my purpose today. Whenever i call this company with a question or request ...i notice that when the conversation is over...they wait for me to hang up the phone first. They literally never end the call first. That may sound like a very small gesture...
but it speaks volumes of respect for their clientelle.
Does your business serve the public? Are your staff closing the door hastily when the sale is complete? Or is there a more gracious exit that says to a person that you respect them as a person and not just their wallet?
peace out,
Carla.
Tweet
No comments:
Post a Comment
Your comments are welcome here!